Shipping and Exchange

  • FurnitureFly – Shipping Policy

Last Updated: [Insert Date]

At FurnitureFly, we are committed to delivering high-quality furniture to your doorstep in a safe and timely manner. This Shipping Policy outlines our shipping process, delivery timelines, charges, and other related information so you can shop with confidence.

1. Shipping Coverage

We currently ship our products across India, including major cities, towns, and selected rural locations.

If you’re unsure whether we deliver to your pincode, you can check availability during checkout or contact us at support@furniturefly.in.

2. Delivery Timelines

We aim to process and dispatch all orders as quickly as possible. Below are the estimated delivery times:

 
Product Type Estimated Delivery Time
Ready-made Furniture 5–10 business days
Custom Orders 15–25 business days
Accessories/Smaller Items 3–7 business days

Please note: delivery times may vary depending on your location, product availability, and public holidays.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days of payment confirmation.

  • Orders placed on weekends or public holidays are processed the next business day.

  • Once dispatched, you’ll receive an email and/or SMS with your tracking ID and shipping details.

4. Assembly Service

  • Free basic assembly is included for most furniture items where required.

  • Our delivery team will assist with installation at the time of delivery if applicable.

  • For modular or large items, professional installation may be scheduled separately.

5. Shipping Charges

  • Free shipping is available on most products for all major cities.

  • In some remote or difficult-to-reach areas, an additional shipping fee may apply (which will be calculated and displayed at checkout).

  • Large or bulky items requiring special handling may include an additional delivery surcharge, which will be communicated before order confirmation.

6. Delivery Partners

We work with trusted logistics and courier partners such as:

  • Delhivery

  • Blue Dart

  • Ekart

  • Local third-party furniture delivery services (for large and fragile items)

All partners are selected based on reliability, safety, and area coverage.

7. Failed or Missed Deliveries

If the delivery is missed due to:

  • Incorrect address provided

  • Unavailability of the recipient

  • Customer refusal to accept the package

Then:

  • A second delivery attempt may be scheduled.

  • Additional charges may apply for re-delivery in certain cases.

  • Orders may be canceled after repeated failed attempts, and a partial refund will be issued.

8. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product

  • A wrong product

  • An item with missing parts or accessories

Please notify us within 48 hours of delivery by:

Our team will evaluate the case and offer:

  • Replacement

  • Refund

  • Free repair

  • Or another appropriate resolution

  • We reserve the right to reject damage claims submitted after 48 hours.

9. Packaging

All items are securely packed with protective materials to prevent damage during transit. Please do not accept delivery if the outer packaging is visibly tampered with, torn, or open.

10. Split Shipments

Sometimes, products from a single order may be shipped in multiple packages based on availability, warehouse locations, or delivery partners. You’ll receive separate tracking details for each package.

11. International Shipping

At this time, we do not offer international shipping. We currently ship only within India.

12. Returns Due to Shipping Issues

If a return is initiated due to:

  • Product damage in transit

  • Delivery of incorrect item

  • Delivery delays beyond 30 days (without proper communication)

Then you will be eligible for a full refund or replacement, as per our [Return and Refund Policy].

13. Contact Us

If you have questions about your delivery or shipping status, please reach out:

  • Email: info@furniturefly.com

  • Phone: +91 9352555517

  • Live Chat: Available on the bottom right of our website

  • Support Hours: Monday to Saturday, 10 AM to 6 PM IST

14. Policy Updates

FurnitureFly reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted here with a new “Last Updated” date. We recommend reviewing this page before placing any orders.

Thank you for shopping with FurnitureFly. We’re dedicated to delivering your dream furniture with care, quality, and trust.

©2025. Furniturefly.com All Rights Reserved.

Privacy
Contact